1. Orders are able to be canceled and refunded before shipping.
2. Returns & exchanges must be initiated within 30 days of delivery.
3. To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.
4. Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for refunds.
5. All items marked as final sale cannot be returned or exchanged. No exceptions will be made.
6. We do not offer Freight To Collect (FTC) service for returns. The returns will be made at your own cost.
7. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
If you have any questions, please contact customer service at firstname.lastname@example.org